Shopify Support
& Maintenance
you can rely on.
Something's broken, needs updating, or you want a new section built before the weekend rush hits. Send it our way. We've been keeping Shopify stores running since 2011, from quick CSS fixes to untangling nasty app conflicts after a Shopify API version update. Our portfolio shows some of the bigger builds, but a lot of our 98% client retention comes from exactly this kind of day-to-day work.
Pick the support model that fits how you work
Some stores need us once a quarter. Others need someone available every week, especially when Shopify rolls out a new API version or a key app update breaks something. Either way, all work happens on a duplicate theme. Your live store isn't touched until you've approved the fix.
- Quoted per task, no surprises
- No commitment or monthly fee
- Standard turnaround: 1–3 business days
- Bug fixes, content updates, small changes
- Suitable for occasional, unpredictable needs
- Simple task submission via email
- Dedicated development hours per month
- Priority response — urgent issues same day
- Use hours for any combination of tasks
- Monthly summary of all work completed
- Proactive monitoring & recommendations
- Adjustable scope month to month
- Broken checkout or payment
- failure Store-wide display errors
- Issues preventing purchases
- Post-update or app conflict breakage
- Contact dan@axiswebart.us directly
- Priority response regardless of plan
Every type of Shopify issue, diagnosed and resolved
A visual bug that only shows on Safari mobile. A checkout that broke after a Shopify API deprecation. An app conflict nobody noticed until it killed the cart. We've fixed all of it, across 500+ stores over 13 years. Our <a href="/portfolio/" style="color:rgba(255,255,255,0.8); border-bottom:1px solid rgba(255,255,255,0.3);">portfolio</a> shows some of the bigger builds, but day-to-day support is where a lot of these relationships started. It's also why 98% of clients stay with us.
- Section or block not rendering correctly
- CSS style conflict between theme and app
- JavaScript error on product
- page Cart quantity not updating
- Dropdown menu broken on mobile
- Review widget overlapping other elements
- Loyalty app not showing in cart
- Email marketing sync failure
- Upsell popup breaking checkout
- Two apps loading duplicate scripts
- Discount code not applying correctly
- Wrong shipping rates showing at checkout
- Payment gateway configuration issue
- Checkout CSS customisation not working
- Tax not calculating correctly
- Homepage hero layout adjustment
- Product page section redesign
- Mobile layout broken on specific device
- New announcement bar or promotional banner
- Font or colour brand update across theme
- Homepage taking too long to load
- Large product images not optimised
- App scripts blocking page rendering
- Pagespeed score dropped after update
- Core Web Vitals failing on key pages
- Bulk product import or update
- New collection and navigation setup
- Seasonal homepage banner swap
- Blog post publishing and formatting
- URL redirect setup after restructure
You'll always know when to expect your fix
Every request gets triaged when it comes in. We tell you the expected completion time before work starts, not after. No chasing, no wondering if your task got lost.
What it actually takes to keep a store healthy
Bug fixes are the obvious part. Long-term store health is about staying ahead of Shopify's quarterly releases, managing API version deprecations before they bite, catching performance that's crept downward from accumulated app scripts, and recognising when a recurring issue points to something deeper in the theme. Retainer clients get proactive input on all of that, not just reactive fixes. If you're on Shopify Plus, that layer of ongoing attention matters even more.
We work on stores we didn't build. You don't need to have been an Axis Web Art client before. We review your theme codebase, understand how it's structured, and support it the same way we'd support one we built ourselves. See some of the work we have built in our portfolio.
Why Shopify support requires Shopify expertise
Not every developer who can fix a generic web problem can fix a Shopify-specific one. Liquid, Shopify's API, OS 2.0 architecture, checkout limitations, app conflict patterns: these need platform depth that generalists don't have. We've been working exclusively in Shopify since 2011. We're a New York-based agency with 30+ in-house specialists and we've never outsourced.
Submit a task. We take it from there.
From the moment you submit a support request to the moment the fix is live on your store: a clear, predictable process with no ambiguity about what's happening or when.
How much does Shopify support and maintenance cost?
Our support service starts from $20 for small, targeted bug fixes and individual tasks. Larger tasks, adding a new theme section, resolving a complex app conflict, or significant layout changes, are scoped and quoted based on estimated hours.
Monthly retainer plans start from $200 per month and provide a set number of development hours with priority response times and proactive monitoring. All tasks are quoted before work begins. There aren’t any open-ended invoices or surprises.
What types of Shopify issues can you fix?
We fix all types of Shopify store issues: layout and visual bugs in Liquid, HTML, and CSS; JavaScript errors affecting the cart, checkout, or theme functionality; app conflicts causing broken UI or checkout issues; broken sections or blocks in the theme editor; mobile responsiveness issues; slow-loading pages caused by theme code; broken redirects; product or collection display problems; checkout configuration bugs; and anything else affecting how your store looks or works.
We also handle non-bug tasks: adding new sections, updating page layouts, bulk product uploads, content changes, redirect setup, and app installation and configuration. If it’s Shopify-related, we can handle it. Need deeper work? Check our theme development or Shopify SEO services.
How quickly can you fix a Shopify bug?
For emergency issues like a broken checkout, payment failure, or store-wide display error, we respond and work toward same-day resolution regardless of plan. Email dan@axiswebart.us directly with “URGENT” in the subject line.
For retainer clients, priority acknowledgement is within 1 to 4 hours, and most tasks are resolved the same business day. It’s one of the main reasons clients stay, and it’s why we’ve got a 98% retention rate.
For pay-as-you-go requests, standard turnaround is 1 to 3 business days depending on complexity. All requests get triaged on receipt and you’ll hear back with an expected completion time before we start.
What is included in a monthly retainer plan?
A monthly retainer gives you a set number of development hours per month that you can use for any combination of tasks: bug fixes, theme updates, new feature additions, content updates, app configuration, performance work, or SEO maintenance.
Retainer clients get priority response times with urgent issues addressed within hours, a monthly summary of all work completed and hours used, and proactive recommendations based on what we spot in your store. Plans are flexible and the scope can be adjusted month to month.
Will you work directly on my live store?
No. For any work involving theme code changes, we always work on a duplicate theme. Your live store isn’t touched during development. The fix gets tested on the duplicate, shared with you for review, and only applied to the live theme once you’ve approved it.
For minor content updates, editing a product description or updating page text, those are made directly in your Shopify admin with no risk to the live storefront code. We follow the same safe practice regardless of task size.
Can you support a Shopify store you did not build?
Yes. We regularly support stores built by other agencies or developers, and stores built on premium themes we didn’t originally touch. Before we start, we review your theme codebase and installed apps to understand how it’s all structured. That lets us work efficiently and spot any pre-existing issues that might be connected to what you’re experiencing.
There’s no requirement to have worked with us before, and there’s no charge for the initial review of your store.
Can you help with Shopify app conflicts?
Yes. App conflicts, where two or more installed apps cause visual or functional issues, are one of the most common support problems we deal with. We diagnose the source by reviewing the scripts each app injects into your theme, figure out whether it’s fixable through configuration or needs code-level work, and implement the fix.
If the only real option is removing a poorly built app, we’ll tell you clearly and recommend a better alternative where possible. If you need a fully custom app built to replace a problematic off-the-shelf one, we handle that too.
Do you offer emergency Shopify support?
Yes. For business-critical issues, a broken checkout, payment gateway failure, store-wide display error, or anything actively stopping customers from completing purchases, we offer emergency support with same-day response and resolution as the priority.
Email dan@axiswebart.us directly with “URGENT” in the subject and a description of what’s broken. We’ll respond right away and start diagnosis without waiting for the normal request process.
Can you make design changes to my Shopify theme?
Yes. Theme design updates are among our most common support tasks: adjusting layouts, changing fonts, colours, spacing, and typography, adding new content sections, modifying page layouts, updating navigation, and making UI improvements. These get handled as regular support tasks, scoped and quoted based on complexity.
For larger design changes, like a full page redesign or a complete theme overhaul, those are better scoped as dedicated development projects. Our Shopify theme development service is the right fit for that kind of work.
What our clients say about working with us
"Axis Web Art developed our website. They are easy to work with, thorough, and responsive. We have been very happy with their service."
"Great work, they know how to change your theme effectively without any issues. Fixed a few tiny issues moments after identifying them. Always a pleasure to work with this team of highly skilled players."
"We crafted a soothing online shopping experience for Bubbaroo, a leading Australian baby sleep bag brand. Our Shopify store design and development focused on safety, comfort, and parent peace of mind."
Something broken? Something needs building? Let's get it sorted.
Submit a task and we'll get back to you with a clear quote and timeline before any work starts. For urgent issues, email dan@axiswebart.us directly right now. We've been doing this since 2011 and we're not going anywhere.
Quote before we start · Response within 24 hours · Shopify Partner since 2017 · 98% client retention